The so-called honeymoon period is synonymous with excitement Banner Design and new possibilities. Your agency is thrilled to have won a new client and the client is eager to see the SEO campaign and your team in action. However, there are still many unknowns to be resolved. How you move through this first phase of the relationship sets the tone for how the project evolves and even how the results look. First impressions happen whether we like it or not. It may be true that sometimes they can be misleading, but it is also true that there are many concerns when building something Banner Design new, and working with assumptions creates more friction and unnecessary conflict. So why not design the experience from the start?
Having an onboarding process in place makes Banner Design a difference. For small agency owners, it builds a structured acquisition process and natural flow into a solid honeymoon period. For large agencies, where unlocking growth also means reducing churn, defining the Banner Design right premises from the start counts for retention. Regardless of the scenario, there are many business benefits for your SEO agency to design an onboarding experience. There are different ways to do this. From our informal discussions and Circle workshops with SEO agencies, we've identified the parts of onboarding that happen right from the sales phase - trying to better understand the customer and the business in a discovery or even performing a preliminary audit to showcase expertise and begin Banner Design to build trust.
What we're looking at in more detail in this article, as an onboarding framework, is what happens after the contract is signed, which likely means predictions are accepted Banner Design and SEO goals are set. How do you keep your new client close? Why onboarding is essential for your agency As its dictionary definition makes clear, onboarding refers to “the action or process of onboarding a new employee into an organization or familiarizing a new customer or client with its products or services.” Indeed, onboarding customers is a bit like onboarding new employees. For example, Google has designed a whole process of onboarding new hires, even calling them Nooglers. While in the Banner Design case of employees most onboarding is informal, especially in an office environment where colleagues pick up cultural information from other peers, in the relationship with a new client you need to be more specific.